- Brands have to leverage the power of experience to connect with customers, grow their competitive advantages, and, perhaps most importantly, create a happy, productive workforce.
- The smartest companies know the importance of cultivating employee experiences, right down to the people new hires will meet and the way they’re greeted.
- To create a more engaging employee experience, start talking about it more often, find a partner and get your leadership team behind it.
As the world has become increasingly digital, intentional face-to-face interactions hold more power than ever. People crave these in-person exchanges – they’re rarer, more memorable and more powerful. Brands have to leverage the power of experience to connect with customers and grow their competitive advantages.
Just ask the team at Disney. In a recent Game Developer’s Conference talk, leaders from Walt Disney Imagineering discussed how the same experience-based strategies that have made Disney’s theme parks so successful have bled into other areas of the company, including video games. “The qualities of making games so impactful and evocative are also the things that make our guests’ experience possible,” said Creative Director Sara Thacher.
Experiences – intentionally designed moments of human interaction – are catalysts for desired change. Companies are getting on board with this movement, with a 2018 Bizzabo survey finding that 87% of C-suite executives plan to invest more in live events.
The Power of experiential thinking
In the world of marketing, brands collectively spend billions of dollars every year to tell consumers who they are: “We’re trustworthy,” brands say. “We’re loyal, exciting and cool.” Think, though, about a few of your closest friends. You might think of them as trustworthy, loyal, exciting, or cool. But why? Is it because they told you they were? Doubtful.
Our most deeply held beliefs are the ones we develop ourselves.