- Building a network of like-minded professionals helps with startup navigation.
- Establishing strategic recruitment practices ensures high-quality hires.
- Actively engaging your customer base safeguards service quality.
- Hiring for values protects your company culture and mission.
When you run a small business, every decision you make has its consequences. Even the most benign decision can impact your reputation for years to come, so it only stands to reason that many small business owners feel a lot of pressure when hiring their very first employee, then their second, their third, and so on.
I can certainly attest to the pressure of hiring each new employee for Luxury Presence. In the beginning of my business, it was just me, my partner and a freelance developer. After six months, we brought on our first part-time salesperson. That pretty much set the pace for our internal growth for the next two years, as we racked up a total of nine employees. Then, the business took off, and we grew to 37 team members over the course of 12 months.
Growing the right way
That’s a lot of growth and a lot of decisions. It’s also a lot of room to make mistakes. Not that I wasn’t happy with the expansion, but growing at an accelerated rate exhausts your resources, placing even greater importance on your hiring practices. Every new hire has the potential of upsetting the applecart.
Recently, I had to figure out how to scale a sales team. We were shifting focus from product to sales, so I explored commission structures and staffing. With that came the need to hire a VP of sales, something we didn’t have. I taught myself how to build a sales team to be successful.
In the past, I’d be more on the defensive, reacting to whatever the marketplace threw